FAQ

SHIPPING

How long is the delivery time?

Normal delivery time is approximately 5–12 business days, depending on the product and delivery country.

We normally process orders within 1–3 business days. During periods of high demand or promotions, minor delays may occur.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information so you can follow the delivery.

Which shipping carriers do you use?

We collaborate with several carriers depending on the delivery country and package size, including:
- PostNord
- Early Bird
- CityMail

PRODUCTS

Can I return my product?

Yes, of course.

We offer a 30-day return policy from the date you receive your order.

Please contact us at:
info@nordzon.dk

and we will assist you with return instructions.

What do I do if the product is damaged or faulty?

Please contact us as soon as possible with:
- order number
- photos or video showing the problem

In the event of an approved complaint, we will, of course, help with replacement or refund.

The product is out of stock – when will it be back?

We try to keep our products in stock, but some products may temporarily sell out due to high demand.

You can check the product page or subscribe to our newsletter for updates.

PAYMENT

Which payment methods do you offer?

We offer several secure payment methods, such as:
- Klarna
- card payment
- Apple Pay
- Google Pay

Available payment options will be displayed at checkout.

OTHER

How do I contact you?

If you have any questions, you are always welcome to contact us at:

info@nordzon.dk

We always try to respond as quickly as possible.