Terms of Service

1. About Nordzon

Nordzon
Organisation number: 9911068816

Address:
Södra Stranden 38
25478 Helsingborg

Email:
info@nordzon.dk

By shopping at Nordzon, you accept these terms and conditions of purchase.

2. Order

When you place an order, an order confirmation will be sent to the email address you provided.

Always check that the information in the order confirmation is correct. In case of inaccuracies, please contact us as soon as possible via:
info@nordzon.dk

Nordzon reserves the right to cancel orders in case of:
- technical errors
- incorrect price information
- suspected fraud
- incorrect stock status

In case of cancellation, any payment will be refunded to the same payment method used for the purchase.

3. Delivery

Normal delivery time is approximately 5–12 working days depending on the product and delivery country.

Delivery times are estimated and may be affected by:
- high workload at carriers
- customs handling
- weather conditions
- national holidays
- other circumstances beyond our control

If your delivery is significantly delayed, we will of course help investigate the matter together with the carrier.

4. Prices and payment

All prices on the website are shown in local currency including VAT where applicable.

Payment is made using the payment methods shown at checkout, for example:
- Klarna
- card payment
- Apple Pay
- Google Pay

Nordzon never stores full card details.

We reserve the right to correct any pricing errors, technical errors, or incorrect information.

5. Right of withdrawal and returns

You have the right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection legislation.

To exercise your right of withdrawal, please contact us via:
info@nordzon.dk

For returns:
- the customer is responsible for return shipping
- the product must be returned in good condition
- original packaging should be used if possible

If the product has been used more than necessary to examine it, a deduction for depreciation may be made.

6. Complaints

If a product is damaged or faulty upon delivery, please contact us as soon as possible.

For complaints, you need to provide:
- order number
- description of the problem
- pictures or video showing the fault

In case of an approved complaint, Nordzon will cover the return shipping cost.

We comply with applicable consumer protection legislation and guidelines from the National Board for Consumer Disputes (ARN).

7. Product information

We strive to display products and colors as accurately as possible.

Minor variations in:
- color
- pattern
- details
- material finish

may occur depending on screen, lighting conditions, and production variations.

Some product images may be illustrative to show usage and function.

8. Limitation of liability

Nordzon is not liable for indirect damages or delays arising from circumstances beyond our reasonable control.

Nothing in these terms limits the consumer's rights under applicable law.

9. Personal data

We process personal data in accordance with GDPR and our privacy policy.

Personal data is used only to:
- manage orders
- deliver products
- provide customer support
- send information about the order

We never sell personal data to third parties.

10. Cookies

The website uses cookies to improve the user experience and analyze traffic.

By using the website, you accept the use of cookies.

11. Dispute and choice of law

In case of any dispute, we follow decisions from the National Board for Consumer Disputes (ARN).

Disputes shall be interpreted according to Swedish law.

You can read more and file a complaint with ARN here:

https://www.arn.se

12. Contact

If you have any questions, you are always welcome to contact us:

info@nordzon.dk