Returns and refunds

Right of Return

We offer a 30-day right of return from the day you received your order.

For a return to be approved:
- the product must be in good condition
- the product must be returned complete
- original packaging should be used if possible

Products damaged due to abnormal use or handling may incur a depreciation deduction.

How to make a return

Always contact us before returning an item.

Send an email to:
info@nordzon.dk

Include:
- order number
- reason for the return
- images in case of a complaint

Once the return is approved, we will send further instructions for the return.

Refunds

Once we have received and inspected the return, the refund will be processed to the same payment method used for the purchase.

Refunds typically take 5–10 business days, depending on the bank and payment provider.

You will receive a confirmation email when the refund has been processed.

Delayed or missing refund

If you don't see the refund immediately, we recommend that you:
1. check your bank account again
2. contact your bank or card issuer

It can sometimes take a few business days for the refund to be registered.

If you still haven't received the refund, please feel free to contact us at:
info@nordzon.dk

Exchanges and complaints

If your product is damaged or faulty upon delivery, we will of course assist with an exchange or complaint.

Contact us with:
- order number
- description of the problem
- photos or video showing the defect

In the event of an approved complaint, Nordzon will cover the return shipping cost.

Return shipping

The customer is responsible for return shipping for regular returns and canceled purchases.

We recommend sending returns with tracking, as the customer is responsible for the return until it is received by us.