Terms of service
1. General
These Terms & Conditions apply when you visit our website or purchase products from Nordzon.
By using this website or placing an order, you agree to these Terms & Conditions as well as our other policies, including our Return Policy and Privacy Policy.
2. Company Information
Nordzon
Email: info@nordzon.dk
Address: Södra Stranden 38, 25478 Helsingborg, Sweden
Phone: +46 705 394 649
3. Orders
Once you place an order, you will receive an order confirmation at the email address you provided.
We reserve the right to refuse or cancel an order in cases such as:
- Technical errors
- Incorrect pricing information
- Suspected fraud
- Inventory inaccuracies
If an order is canceled, any payment made will be refunded to the same payment method used for the purchase.
4. Prices and Payment
All prices are displayed including VAT where applicable.
Payments are processed through the payment methods available at checkout, such as Klarna, credit/debit cards, or other available payment providers.
Nordzon never stores complete payment card information.
5. Shipping
Estimated delivery times are displayed on the product page or during checkout.
Delivery times are estimates and may be affected by circumstances beyond our control, such as carrier delays or periods of high demand.
Once your order has been shipped, you will normally receive a shipping confirmation including tracking information.
6. Returns & Right of Withdrawal
You have the right to return your order within 30 days of receiving it.
To start a return, please contact us at:
Products should be returned in good condition and preferably in their original packaging. If a product has been used beyond what is necessary to inspect it, a deduction for diminished value may apply.
Unless the product is faulty or damaged upon delivery, the customer is responsible for return shipping costs.
7. Faulty or Damaged Products
If your product is faulty or arrives damaged, please contact us as soon as possible.
Under Swedish consumer protection law, consumers have the right to make claims for original defects for up to three years from the date the product was received.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
8. Product Information
We strive to display product images, colors, and descriptions as accurately as possible. Minor differences may occur due to screen settings, lighting conditions, or manufacturing variations.
9. Promotions & Discounts
Promotions and discounts are valid for a limited time or while stocks last.
We reserve the right to correct obvious pricing errors or technical mistakes.
10. Liability
Nordzon is not liable for indirect damages or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions limits your statutory rights under applicable consumer protection laws.
11. Intellectual Property
All content on this website, including images, text, graphics, designs, and logos, is owned by Nordzon or used with permission.
No content may be copied, distributed, or used commercially without prior written consent.
12. Privacy
We process personal data in accordance with our Privacy Policy, where you can read more about how we collect, use, and protect your information.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on our website.
14. Contact
If you have any questions regarding these Terms & Conditions, please contact us at: